1. Booking process
A booking is possible if made by either a client online or by the staff of EASY BULGARIA TRAVEL LTD., when a certain program and price have been agreed beforehand. In both cases an invoice is issued and sent for payment, which also represents the confirmation of Easy Bulgaria Travel Ltd for the services, ordered by the clients. Any special requirements and medical problems should be reported by the client at the time of booking. Please make sure all details inside are correct and contact us immediately should you notice incorrect or missing information.
Clients will be required to pay a refundable deposit of 20 percent of the price of the trip for their booking to be confirmed. The deposit is fully refundable if the tour is cancelled up 20 days prior to commencing. If a reservation of flight ticket is needed we ask the full amount of the ticket to be paid as well at the time of the deposit payment. In the case of private tours, full payment can be paid a few days before the tour and also while in Bulgaria. Bank charges should be shared between the client and Easy Bulgaria Travel Ltd.
3. Booking alterations
Changes of the published prices by Easy Bulgaria Travel Ltd. before your booking confirmation shall not be treated as indecorousness from our side. Once published and/or agreed upon with the client (in case of a customized tour), the prices are guaranteed not to change and any possible cost increase will be absorbed by Easy Bulgaria Travel Ltd. If a client wants to do changes in the tour program it is necessary that these are advised as early as possible. However later changes are also possible.
4. Cancellations by the client
All cancellations should be made in written to Easy Bulgaria Travel Ltd. The following cancellation charges (but not less than the deposit) apply for cancellations made by clients:
30 days – 20 days: full refund; 20 days – 10 days: 10% of the deposit refund; 10 days or less – loss of deposit. For bookings where a flight ticket is included, the clients should pay the charges levied by the airline concerned. If a ground service provided by Easy Bulgaria Travel Ltd is omitted by a client (e.g. transfer, tour etc.) due to last-minute illness, flight cancellation etc. this is considered “no-show” and no refund will be made. The same rule applies if a client decides to leave the holiday before its end.
5. Cancellations by Easy Bulgaria Travel Ltd
In the unlikely event that Easy Bulgaria Travel Ltd. needs to change significantly or cancel a certain reservations, the client will be given the choice to: 1) accept the changed arrangements; 2) order an alternative holiday from Easy Bulgaria Travel Ltd. (if a cheaper holiday is chosen the price difference will be refunded to the client; if it is a more expensive one, the difference should be paid extra by the client); 3) cancel or accept the cancellations by Easy Bulgaria Travel Ltd. (full refund will be obtained). Easy Bulgaria Travel Ltd. is not responsible for any incidental expenses that a client may has incurred as a result of the booking such as visas, vaccinations or non-refundable flights.
Easy Bulgaria Travel Ltd shall not be held liable in cases of “force majeure” circumstances, herewith described as events which we or our subcontractors cannot predict or avoid, such as: terrorist activity, strike, war or threat of war, riot, civil strife, natural or nuclear disaster, adverse weather conditions, fire etc.
7. Handling of complaints
Should our clients experience problems during their trip they must inform Easy Bulgaria Travel Ltd, the tour leader of the group or if there is no such person – the hotelier, carrier or the local agent. We would appreciate a phone call to the head office of Easy Bulgaria Travel Ltd. with full details of the case mentioned inside so that we can take proper measures in order to have this problem resolved immediately. Any complaints brought to our attention after the end of the holiday could only be regarded but we regret in advance that no efforts could really be made at this later stage which would have made your holiday more enjoyable.
8. Texts and prices accuracy
We endeavour to present the information in our websites and brochures as accurate as possible but some errors may occur during the time of publishing or meant amendments afterwards. We kindly ask you to make sure that the information and price at the time of booking is correct, as well as the information published later on in your invoice and voucher(s).
9. Photos and Testimonials
Written feedback and images sent to the company by clients are also subject of the same conditions and can be used without special permission by their authors.
10. Travel insurance, health and immigration
Please note that no travel insurance is included in our packages and we suggest that at the time of booking all clients consider purchasing a policy of their choice. Clients are also fully responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. A valid passport must be carried by each person which should be valid another 6 months from the end date of the tour. Easy Bulgaria Travel Ltd is not responsible if a client fails to ensure that he complies with these requirements.