Plovdiv, Bulgaria

Can I withdraw money from ATMs with foreign credit card?

Yes, in Bulgaria ATM accepts Visa, Visa Electron, Mastercard, Amex and rarely Diner’s Club. To increase the security, better check your own bank. Many shops and restaurants accept credit card payments – Visa and MasterCard.

What currency is used in Bulgaria and where you can change the currency?

The currency used in Bulgaria is Bulgarian Lev / BGN /. Since 1996 an agreement effectively links Bulgarian Lev to the Euro. The exchange rate is fixed to 1 EUR = approx. 1.96 BGN. In Bulgaria, the currency can be exchanged at banks, exchange offices, hotels. Our advice is better to get local currency from ATMs /ATM/. Currently there are circulating legal coins of 1, 2, 5, 10, 20 and 50 stotinki and coins of 1 and 2 lev and bank notes of 5, 10, 20, 50 and 100 BGN. You can exchange money in some of the exchange offices that you will also easily find. However before you exchange in an office, please consult your guide that will tell you if the rate is good or not. Some exchange offices use tricks such as showing one rate on a board outside and in fact using a different, lower rate.

What is the normal tipping in Bulgaria?

Tips are very welcomed in Bulgaria. Usually in a restaurant the norm is 10 per cent from the bill. However, it is up to you to decide if the service has been good and the food delicious. Usually the customers round up the amounts. In most places, if you pay with a card, the tip cannot be included. That is why it is always good to be prepared with some cash. Tipping is also expected in the tourist industry – it is a custom for tour guides and drivers to be tipped between 8 – 10 per cent. Giving them small coins would be considered as an insult. In spite the expectations tipping remains proportional to your level of satisfaction.

Can I use credit card in Bulgaria?

In most of the shops, bars and restaurants you can use VISA and Master Card. Less popular are other cards like Diners Club and especially American Express is usually not accepted. Smaller retailers or such in smaller towns may accept only cash. In Bulgaria rarely you wuld be asked for your ID when making payment by credit card. Very important: in most of the places you would need your PIN code to do the credit card transaction. ATMs are well spread around the bigger towns, litterally there is one at every corner and it is very easy to withdraw money. Most of them operate also in English. For the transaction fees, please consult your bank. If you visit little villages, it is better to be preapred with some cash.

Is there a time difference?

Bulgaria is in the Eastern European Time Zone. Like most states in Europe, during the Summer period the time is shifted forward by 1 hour 3 hours ahead of Greenwich Mean Time (GMT+3). The summer time prolongs from late March to late October.

What language is spoken in Bulgaria?

The official language is Bulgarian. Most people in the biggest cities in the country tend to speak English.

Will I have WI-FI in Bulgaria?

Today Bulgaria is in the top 10 of the European contries by the coverage and the speed of internet. You will have free wi-fi in every hotel and restaurant and in most of the public areas and parks. Besides, our company provides free 4G wi-fi in the car as well. So you will have easy access to internet during your holiday.

How do I change or cancel my reservation?

To modify or cancel your reservation, please contact us by our emails: or as soon as you decided to make changes or cancellation.

How and when will I receive the firm confirmation of my booking?

After requesting a firm reservation and pay us the deposit for your travel, we will proceed with the reservations of your services and we will send you a written confirmation in 2 to 3 days.

How do I know that you have received my request?

You will receive an email from us confirming the receipt of your request within 24 hours (Monday to Sunday).In case you do not receive any reply from us due to some reason, please call us on the phone: +359 878 956 414 or use our skype: polinkaa1.

Can I make a reservation by phone?

You can call our phone number: +359 878 956 414 to obtain any information you need. But if you wish to guarantee your reservation, please send a written confirmation to our e-mail: or

How much time in advance do I need to make a reservation?

We will make our best to organize your trip in a perfect way even if you book it less than a week prior arrival.

What kind of plugs for electricity exists in Bulgaria?

The plugs are usually round peg and the current density is 220 volts. 

How do I change or cancel my reservation?

To modify or cancel your reservation, please contact us by our emails: or as soon as you decided to make changes or cancellation.

Do I need a passport to enter Bulgaria?

For members of the European Union only a valid identity card is sufficient. For other nationalities outside European Union a valid passport is obligatory. Some nationalities may also require a visa. Please contact your local authorities and local Bulgarian embassy or consulate.