Easy Bulgaria Travel Ltd
Hello, my name is Pavlina!
I am the manager of Easy Bulgaria Travel ltd and a professional tour guide licensed by the Ministry of Tourism of Bulgaria. I graduated from Sofia University, Master in Tourism.
What is My Story (briefly ;))
I grew up in the most beautiful ski resort in Bulgaria – Pamporovo. My parents worked there for 30 years as part of the first hotel in the resort and one of the first hotels in Bulgaria. So I had a unique chance to communicate mostly with foreigners. That is how I started speaking English at a very young age.
At that time I already knew what my future profession would be.
I wanted to become a tour guide. So my dream came true!
I graduated from the High School of Tourism in Smolyan in 1997. In September of the same year I started studying for a Master’s degree in Tourism at Plovdiv University.
In 2002 I started working in a travel agency in Sofia. My work consisted in: organization of group tours for Bulgarians abroad. My work as a tour guide started there. So in a short time I travelled all over Europe. In the meantime, I took and completed a tour guide training course and got my license.
My work in France
In 2006 I went to France, where I worked in one of the most beautiful places in the world – the French Riviera. I was part of an estate agency called The Cap West International, where my job was to provide tours to clients who were renting holiday cottages through our agency. It was the best period of my life. That is when I learned to serve customers exactly the way they actually want. I have learned to always be up to date, to be responsible and to listen to their wishes. I just learned how to give my best.
Return to Bulgaria
In 2009 I decided to return to Bulgaria and start my own business. Like any beginning, it was not easy, but the biggest advantage for me was that I believed in myself. I believed that I was good at this job and that I could give so much pleasure to the visitors who trusted me for their tour of a chosen destination.
I decided to buy a car and do tours as a driver-guide. Back then I was the first woman in Bulgaria to do that. My husband did not believe me when I told him I wanted to buy and drive a minivan. Again, I was the first woman in Bulgaria to offer minivan tours. Today our company already has 6 cars and 2 very comfortable Mercedes Viano minivans.
The growth of Easy Bulgaria Travel Ltd
Thanks to my passion and love for the job, I expanded Easy Bulgaria Travel ltd to 10 employees. Today our team consists of 8 dedicated and awesome drivers, a technician and myself. I chose each of them very carefully and I believe I made the best choice. The first and most important characteristic of a good guide is to love his job. I strongly believe that it is the love of the work that makes us so successful. Tourists feel this love, passion and dedication very quickly.
“They may forget what you said, but they’ll never forget how you made them feel. ”
I am sure that many of our clients do not remember what we have said about Sofia, Bulgaria, about this or that historical site. However, I strongly believe that each of our clients remembers the tour guide they had.
I believe we deliver an emotional and passionate travel experience. I support the concept of the new generation of tour guides – energetic, knowledgeable, capable, who will eagerly make you indulge in the magic called Bulgaria. We are not just guides. We are guides who will tell you about the history of our country in a way that you will be amazed and appreciate it all you hear from us at the most high level.
Today, we at Easy Bulgaria Travel Ltd strive to provide not only a trip, but an experience of a lifetime. I understand from a lot of the feedback left by customers that we have already achieved this goal.
Our services incorporate all the elements of a tour – the perfect combination of a professional guide, carefully selected accommodation, a safe and comfortable vehicle.
These three parts, combined with seeing a few sights I always try to add – like a home-cooked meal, a visit to a local family, or a cooking class – make the tour even more awesome.
What is the secret of the success of our tours?
As a passionate traveler, I always try to put myself in the customer’s shoes. I have traveled all over the world and I know what it is like to be disappointed with a service you have already paid for. That is why my first and most important task is to make sure that our clients are satisfied with our services. I know that our clients pay a lot of money for air tickets and other expenses to spend their holidays in Bulgaria. Not only because of the money, but also because of the time and especially because of the expectations. I am always confident that my team and I will do our best to meet your expectations and even exceed them at some point.
If you entrust your tour to me and my team, you will ensure easy communication, smooth planning, but most of all you will enjoy impeccable service.
To see our own fleet please see here: Our Vehicles
For our COVID 19 policy please see here: Our COVID 19 Policy
Testimonials about our great service, please check Trip Advisor here: Trip Advisor Testimonials Easy Bulgaria Travel Ltd